shop.mastercardmerch.com is the only Mastercard approved source for branded merchandise in the United States (other regions to follow in 2023.) All items available on the site have been approved by our Brand Strategy team, support our ESG goals and are offered to Mastercard at the most competitive pricing.
Lapine, part of the global agency, adm Group, supports shop.mastercardmerch.com as our approved supplier responsible for managing and procuring all global branded merchandise for Mastercard. The site is available for U.S. employees only.
While every item on shop.mastercardmerch.com has been pre-approved, and it may be a faster path to completing your order, you may not find exactly what you’re looking for. Our Create a Project tool [START A PROJECT BRIEFING TOOL] will allow you to create a brief, which will immediately engage our Customer Support team. By simply filling out the form, you will receive custom product ideations that will meet the needs of your program. Please note, ALL items produced must comply with Mastercard’s Global Brand Guidelines and oversight.
Under the navigation header you will find both “Quick Ship” and “Low MOQ” options. There are dozens of Quick Ship items that will ship within 10 business days, while Minimum Order Quantity items will allow you to order a minimum less than 25 units.
Yes. Due to supply chain shortages and unprecedented demand on carriers, production and shipping times may be longer than expected. When planning an event, it is important to allow a minimum of 4-6 weeks to plan accordingly. This will also enable us to navigate around the current issues, while procuring the best merchandise at the most competitive price.
We are pleased to offer Mastercard a curated collection of sustainable merchandise. Items are highlighted by a special (leaf) icon and meet one or more of the following four criteria.
- Behavioural Change – Items that replace single use / disposable items and cause a behavioural change.
- Made from Recycled Materials – Items that are made from recycled plastic bottles (RPET), cotton, paper, metal and more.
- Sustainably Sourced Materials – Items made from plant-able paper, organic cotton or manufactured by factories that have clear messaging on their supply sources and commitments to sustainable farming / sourcing / production.
- Give Back – Items from suppliers that are members of 1% For The Planet, are B Corp Certified or suppliers that give back to underserved communities.
Mastercard credit cards are accepted,and when accessing the online catalogue through Coupa, you also have the option to pay by PO (orders will automatically generate a purchase order upon check out).
The dimensional weight of the package and the distance from the sender address to the final delivery destination will impact the total cost of shipping. Please note that we use a variety of specialized vendors to produce branded merchandise assortments; therefore, items within your order could be produced by different vendors and result in multiple shipments.
All orders placed through shop.mastercardmerch.com can be viewed under your account. You can search using the different orders status options or by using the Order ID that is received at the time of placing your order.
If your package is lost, please contact us immediately via the Contact Page and we will determine next steps.
Absolutely! Please refer to the checkout page for expedited shipping options. Additional charges may apply and will be listed on the checkout page. You also can email us at mccustomerservice@lapineinc.com.
We pride ourselves in sourcing the highest quality of promotional premium merchandise. If you are dissatisfied or received the incorrect item, please send images to mccustomerservice@lapineinc.com or visit the “Contact Us” page and submit your return request. All requests for returns must be made within 30 days of the original receipt.
Orders may be cancelled within 1 business day after an order is placed. For orders cancelled after 1 business day fees will apply, which may include restocking, production, materials, and shipping fees incurred up until the date of the receipt of a written notice. To cancel an order contact: mccustomerservice@lapineinc.com or visit the “Contact Us” page and submit your cancellation request.
Please contact us at mccustomerservice@lapineinc.com. Our hours of operation are 8:30am – 5:30pm EST Monday through Friday.